Strategic Staffing Solutions
Strategic Staffing Solutions is currently looking for a Product Analyst for one of its clients!!
Candidates should be willing to work on our W2 ONLY.
Job Title: Product Analyst
Location: Charlotte, NC
Setting: Hybrid
Duration: 12+ months.
Job Summary:
The Product Analyst position will specifically be supporting a portfolio of efforts around Products and Services. This role will work closely with the Product Owner and be responsible for collaborating with key stakeholders to capture requirements and ensure the business and supporting teams understand what’s needed to be successful. Aspects of the role may include working with analytics, new data elements, marketing teams, and other technology groups to develop holistic solutions to meet our customer and employee needs.
Additionally, this role will help create visibility of important objectives and processes while always keeping the end customer in mind. This individual will be responsible for helping to provide a consistent and enriched experience to our customers by supporting ideation, listening to the voice of the customer, and listening to feedback from the business. The person in this position will be responsible for communicating to internal stakeholders, ensuring key sponsors are kept informed and aware of the work the team is doing, and partnering with the broader organization to communicate updates and value being delivered at the enterprise level.
To start, this role will focus on two key elements of work:
- Assisting in the company’s One ecommerce effort. Write JIRA stories, engage stakeholders for future improvements, and document future requirements.
- Provide support for maintenance on existing apps and create/monitor metrics of use. This includes applications like Service Navigator, TOU Enrollment, Solar Estimator, and Outage Verification.
Responsibilities
- Partner with the product owner to build business visibility through reports, processes, presentations, and other communication channels
- Assist with user research and story writing
- Obtain knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
- Develop and execute quality assurance plans
- Support change management functions to ensure successful implementation of work
- Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
- Utilize data to help teams develop and implement solutions
- Help keep teams on track by ensuring outcome measurement
- Work with enterprise partners to build empathy and understanding about our audience
- Help consolidate user feedback, user research, employee feedback, etc.
- Must be comfortable interacting and reaching out to various leaders in the company and, at times, managing expectations across multiple business units at once
- Be comfortable thinking quickly on your feet
- Build rapport quickly with key leaders across the company
- Work through ambiguity and be a self -starter who can easily set own deadlines and expectations for accomplishing key deliverables
- Feel comfortable presenting and representing working software in front of large audiences
- Eager to learn and ready to navigate complex landscape of products and services within company
Required/Basic Qualifications
- Bachelors degree
- in addition to required degree, eight (2) years related work experience
- In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience
Desired Qualifications
- Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
- Attention to detail
- Problem-solving and analytical abilities
- Ability to handle multiple competing priorities
- Deeply curious, always looking to learn and improve with a bias towards action
- Ability to research and gather data
- Collaborative in problem solving and working style to drive change through influence
- Ability to define and quantify opportunities with minimal existing data
- Experience writing business cases, presenting analysis and progress reports
- Highly organized, process oriented individual
- Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
- Passionate about solving customer problems and appreciation for customer experience
Working Conditions
- Office environment mostly, occasional research or analysis conducted in plants or field
- Hybrid – Work will be performed from both remote and onsite location. However, hybrid employees should live within a reasonable commute to the designated facility.
Specific Requirements
- Bachelor degree in Business, Industrial Engineering, Information Management or similar discipline and 2+ years’ work experience in applicable or related business area.
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Job ID: JOB-241569
Publish Date: 15 May 2025