Strategic Staffing Solutions
Title: Desktop Support Specialist
Location: Detroit – In office (Tue, Wed, Thu) support after hours as necessary
Duration: 12 months
Job Description:
- Performs Level 2 or 3 deskside support of Windows OS Desktop and Server hardware and software as well as USB, Mic/Speakers, Jack Boxes, printers, and other peripheral devices.
- Responsible for configuration, setup and deployment of hardware and software to end users. Identifies malfunctioning hardware and/or software for the purposes of implementing necessary corrective actions, resolves technical problems and provides ongoing support.
- Performs routine computer equipment and software installations, troubleshoots, maintains, and resolves any related problems.
- Desktop reimaging and replaces defective hardware and applications.
- May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design. Telephone and Radio system knowledge a plus. Solid customer support skills and telephone skills.
- Education: Associate degree or industry-recognized certificate (i.e. the completion of a core group of courses designated by the institution) in an information technology related discipline. Industry certification (such as Microsoft) is preferred.
Job ID: JOB-240470
Publish Date: 28 Feb 2025