IT/Software/Technology

Help Desk Representative

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Title: Help Desk Representative
Location: Atlanta, GA
Duration: 4 Months

Role Type: W2 contract engagement

*We Do Visa Transfers*

Job ref# 240032

 

Description:

**Must have: Experienced Remote Support Technician, with Microsoft Office 365, Windows 10 & 11 Desktop support experience*

  • Will provide first and second level helpdesk front-line support to internal customers calling into a support care line.
  • He/she will be the first responder to the helpdesk ticketing system as well as teams chats.
  • This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians.
  • A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.

Responsibilities:

  • Provide technical assistance and support for incoming issues related to the domain migration.
  • Responsible for maintaining Helpdesk ticketing queue, related to the migration.
  • Walk customer through problem-solving process, through emails, teams chats, phone support line, etc.
  • Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues.
  • Follow up with customers to ensure issue has been resolved.

Requirements:

  • 4 years’ experience working in a Windows 10 Environment
  • Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers.
  • Familiar with VDI concepts
  • Must be people orientated and enjoy interacting with people and working in groups 

Job ID: JOB-240032
Publish Date: 31 Jan 2025

Tagged as: Help Desk Representative