
Strategic Staffing Solutions
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
“Beware of scams. S3 never asks for money during its onboarding process.”
Title: Help Desk Representative
Location: Atlanta, GA
Duration: 4 Months
Role Type: W2 contract engagement
*We Do Visa Transfers*
Job ref# 240032
Description:
**Must have: Experienced Remote Support Technician, with Microsoft Office 365, Windows 10 & 11 Desktop support experience*
- Will provide first and second level helpdesk front-line support to internal customers calling into a support care line.
- He/she will be the first responder to the helpdesk ticketing system as well as teams chats.
- This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians.
- A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.
Responsibilities:
- Provide technical assistance and support for incoming issues related to the domain migration.
- Responsible for maintaining Helpdesk ticketing queue, related to the migration.
- Walk customer through problem-solving process, through emails, teams chats, phone support line, etc.
- Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues.
- Follow up with customers to ensure issue has been resolved.
Requirements:
- 4 years’ experience working in a Windows 10 Environment
- Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers.
- Familiar with VDI concepts
- Must be people orientated and enjoy interacting with people and working in groups
Job ID: JOB-240032
Publish Date: 31 Jan 2025