IT/Software/Technology

Infrastructure Analyst II

Contract

Strategic Staffing Solutions

IT Infrastructure Analyst II
Charlotte, NC
24 Months Contract

The IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations team.  Major accountabilities include but are not limited to;  handling tickets routed to the support team for Server Operations; helping to ensure business requirements are sufficiently met; assisting in product upgrades; providing technical consultation to clients and team members; assisting in the development & support of product support documentation; compliance with regulatory and corporate IT standards.

Responsibilities include:

  • ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience
  • Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
  • Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
  • Experience with web servers and application servers for troubleshooting and management purposes
  • Ability to work with PowerShell or similar scripting experience
  • Performing activities/processes for daily maintenance tasks and procedures as needed for the business
  • Participation on project teams to deliver quality server architectural solutions
  • Developing and promoting standard operating procedures
  • Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.
  • Documenting standard operating processes and procedures.
  • Ensure NERC CIP compliance requirements are meet and maintained
  • Participation in 24×7 on-call rotation

Job ID: JOB-240025
Publish Date: 31 Jan 2025

Tagged as: Infrastructure Analyst II