
Strategic Staffing Solutions
IT Infrastructure Analyst II
Charlotte, NC
24 Months Contract
The IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations team. Major accountabilities include but are not limited to; handling tickets routed to the support team for Server Operations; helping to ensure business requirements are sufficiently met; assisting in product upgrades; providing technical consultation to clients and team members; assisting in the development & support of product support documentation; compliance with regulatory and corporate IT standards.
Responsibilities include:
- ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience
- Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
- Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
- Experience with web servers and application servers for troubleshooting and management purposes
- Ability to work with PowerShell or similar scripting experience
- Performing activities/processes for daily maintenance tasks and procedures as needed for the business
- Participation on project teams to deliver quality server architectural solutions
- Developing and promoting standard operating procedures
- Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.
- Documenting standard operating processes and procedures.
- Ensure NERC CIP compliance requirements are meet and maintained
- Participation in 24×7 on-call rotation
Job ID: JOB-240025
Publish Date: 31 Jan 2025