
Strategic Staffing Solutions
Job Title: Quality Assurance Operations
Contract: 6 Months
Location: Des Moines, IA On-Site Required
Quality Assurance and Control:
- Proficient in conducting QA reviews and audits.
- Identifying and analyzing quality trends and discrepancies.
- Expertise in dispute and appeal resolution processes.
Leadership and Coordination:
- Team leadership, with experience managing or liaising with multiple teams (dotted line reporting relationships).
- Coordinating with cross-functional teams and business leaders to address issues and implement solutions.
Data Analysis:
- Skilled in trend analysis to identify opportunities for process improvement.
- Proficiency in generating reports and dashboards to monitor quality metrics.
Problem-Solving and Decision-Making:
- Skilled in resolving disputes and escalating issues as needed.
- Analytical mindset for determining root causes and implementing corrective actions.
Financial Services Knowledge:
- Familiarity with financial business operations, regulatory requirements, and industry standards.
Technical Proficiency:
- Advanced proficiency with tools like Excel, ServiceNow, CRM systems, or QA tracking software.
Job ID: JOB-239841
Publish Date: 17 Jan 2025