IT/Software/Technology

Quality Assurance Operations

Contract

Strategic Staffing Solutions

Job Title: Quality Assurance Operations
Contract: 6 Months
Location: Des Moines, IA On-Site Required

 

Quality Assurance and Control:

  • Proficient in conducting QA reviews and audits.
  • Identifying and analyzing quality trends and discrepancies.
  • Expertise in dispute and appeal resolution processes.

Leadership and Coordination:

  • Team leadership, with experience managing or liaising with multiple teams (dotted line reporting relationships).
  • Coordinating with cross-functional teams and business leaders to address issues and implement solutions.

Data Analysis:

  • Skilled in trend analysis to identify opportunities for process improvement.
  • Proficiency in generating reports and dashboards to monitor quality metrics.

Problem-Solving and Decision-Making:

  • Skilled in resolving disputes and escalating issues as needed.
  • Analytical mindset for determining root causes and implementing corrective actions.

Financial Services Knowledge:

  • Familiarity with financial business operations, regulatory requirements, and industry standards.

Technical Proficiency:

  • Advanced proficiency with tools like Excel, ServiceNow, CRM systems, or QA tracking software.

Job ID: JOB-239841
Publish Date: 17 Jan 2025

Tagged as: Quality Assurance Operations