Strategic Staffing Solutions
Customer Service – Connect Ambassador
Duration: 12 Month contract; chance to extend/convert to full time.
Location: Kansas City, MO (ONSITE)
Pay: $21.14
Industry: Utility
Duties and Responsibilities:
- Responsibility 1 – Help create a positive customer experience through customer engagement and providing support to the Connect staff
- Approximately 65% of time spent on average over a one-year period
- Greet customers and assess needs (20%)
- Effectively answer basic questions (20%)
- Manage human traffic flow within the space (15%)
- Assist customers with payments.
- Collaborate with the facility team on escalation-types and resolutions (15%)
- Other duties as assigned to support customer service needs (15%)
- Responsibility 2 – Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
- Approximately 35% of time spent on average over a one-year period
- Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
- Assist the team as required during extended outage situations (10%)
- Help with the development of workshops/seminars for community and customer groups (25%)
- Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
- Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
Skills, Knowledge and Abilities
- Solid communication and customer service skills
- Self-starter
- Outgoing and personable
- Organized with attention to detail
- Able to work well in a fast-paced environment
- Good judgment
- Knowledge of MS Office Suite
- Works well in team environment
- Professional demeanor
- Flexible and adaptable – assignments, priorities, work hours/shift and obligations
- This role does require standing for the majority of the shift
Education and Experience Requirements:
- Position requires no less than high school diploma
- Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
- Demonstrated experience in working in fast-paced environment. Proficiency in working with Microsoft Office Suite
Job ID: JOB-239783
Publish Date: 10 Jan 2025