Strategic Staffing Solutions
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Systems Analyst (Cisco ICM)
Location: Detroit, MI ***Remote
Duration: 12+ Months
Role Type: W2 Contract Engagement
Engagement Description – Cisco ICM (Intelligent Contact Management) Developer and Design
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise wide. Bachelor’s degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills/Experience –
• Cisco UCCE (ICM)
• Cisco Finesse
• Advanced SQL
Required Skills/Experience – The rest of the required skills/experience. Include:
• eGain Analytics
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• eGain Analytics
• CRM Integrations
• Cyara Testing Tool
• Verint Workforce Optimization Suite
Education/Certifications – Include:
• Cisco Unified Contact Center Enterprise
• Advanced SQL
The four pillars of our company are to:
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
Job ID: JOB-239763
Publish Date: 09 Jan 2025