Junior infrastructure support analyst


Strategic Staffing Solutions

Junior infrastructure support analyst

Fully remote

Location: Charlotte, NC (remote)
12 Months 

Shift schedule: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week

Pay rate: $28-$30/hr

Top Skills:

  • Basic infrastructure experience/skills
  • Windows server experience – linux would be a highly preferred
  • Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications.
  • This includes support for workstations, servers, storage and a variety of software across IT.
  • Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, IzWS, or other monitoring platforms).


  • Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
  • Setup/modify, monitor, and track the client server production batch job flows.
  • Perform Server Reboots or system restarts (IPL) as needed.
  • Provide support internally for any technical issues requiring escalation.
  • Participates on projects teams to provide support and consultation as needed.
  • Assist with monthly patch deployments.
  • Participates in ongoing cross-training of technical and process knowledge.
  • Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
  • Lead and participate in major incidents and disaster recovery exercises.
  • Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
  • Develop and promote standard processes and procedures.
  • Identify and implement automation opportunities.

Required Qualifications:

  • Bachelor’s degree in computer science or related field
  • In addition to required degree, 1-year related work experience
  • In lieu of bachelor’s degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

Desired Qualifications:

  • Strong Collaboration and Customer service skills
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Proficiency with Microsoft Office tools.
  • Highly motivated, flexible, and full of initiative.
  • Ability to lead amongst peers to fulfill requests and resolve issues.
  • Ability to analyze, resolve, and document problems and resolution
  • Strong Written and Verbal communication skills
  • Experience and working knowledge of:
  • Virtualization Technologies (VMware, Citrix).
  • Windows server and desktop operating systems.
  • Linux and UNIX server operating systems.
  • Storage Area Network Infrastructure.

Job ID: JOB-236393
Publish Date: 11 Jul 2024

Tagged as: Junior infrastructure support analyst