Admin - Clerical

Customer Service Professional


Strategic Staffing Solutions

Title: Customer Service Professional

Location: Remote. MUST Reside in one of the four states (Washington, Oregon, Idaho, Utah) 

Duration: 8 Month contract to convert to full time 

Work Schedule: Shifts will be scheduled between the hours of 8:00 AM to 8:00 PM Pacific Time

  •  We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment. 
  • Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.

    Minimum Requirements:

    • Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.

    • Previous Salesforce and/or Radar experience is preferred, but not required.

    • Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.

    • Keyboarding skills of 30 wpm with 95% accuracy.

    • Proficient PC skills and prior experience in a PC environment.

    • Demonstrated knowledge of medical terminology and coding preferred

    • Ability to apply mathematical concepts and calculations.

    • Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills

    • Demonstrated ability of strong customer-service skills, including courteous telephone etiquette

    • Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.

    • Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.

    • Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.

    • Ability to work in a team environment

    • Ability to exercise discretion on sensitive and confidential matters

    • Demonstrate initiative in researching and resolving benefit, and eligibility issues.

Job ID: JOB-236260
Publish Date: 02 Jul 2024

Tagged as: Customer Service Professional