Bank Dispute Specialist


Strategic Staffing Solutions

Bank Dispute Specialist

Location: San Antonio, TX

Setting: Onsite

Contract: 8 Months

Job Description

As a Bank Dispute Specialist, you will work under direct supervision, protect the financial interests members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules. You will engage in customer service activities to determine member needs and provide appropriate resolution. Operate in a strong compliance and risk management environment where performance is measured while ensuring constant support of the company and its members.


  • Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.)
  • Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Please provide any details that will be helpful for Supplier to find the right candidate for job.

Skills required: 

  • 1-2 years each Experience working with debit card disputes Proficient experience working with Reg E .
  • Experience working in a VROL, AMEX, MC, systems 
  • Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
  • 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • 1 year of analytical problem-solving experience.
  • Experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
  • Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z Billing errors, Reg E Error resolution, UDAAP.

Job ID: JOB-236098
Publish Date: 18 Jun 2024

Tagged as: Bank Dispute Specialist