Banking

Customer Support Specialist

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Customer Support Specialist

Duration: 9+ Month contract 3 days in office MANDATORY (hybrid, M-F)

Location: Minneapolis, MN

Industry: Financial Industry 

PROJECT SUMMERY

  • Responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support

JOB DUTIES:

  • Identifies, researches and resolves problems in a timely fashion following established guidelines.
  • Reconciles reports and distributions and maintains differentiating, processing and reconciling transactions: resolving customer inquiries
  • identifying external customer needs and evaluating risk
  • Assisting with special projects related to product conversion and new product development.

TOP SKILLS 

  • *** – 2 years of customer support experience – Must be comfortable with technology, able to walk a client through troubleshooting items like clearing their cache. ***
  • Able to model data in Excel, able to do pivot tables.
  • Attention to detail.

DESIRED SKILLS

  • Superior organizational, interpersonal, verbal and written communications abilities.
  • High-level problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced and fluid environment.
  • Proficiency with Microsoft Office Programs.
  • Self-motivated, detail oriented and team player.
  • Experience in implementing solutions on behalf of the customer or client while improving productivity and customer satisfaction
  • Ability to work independently
  • Good analysis, tracking, trending and modeling skills
  • Strong collaboration skills
  • Strong project management skills.
  • Superior customer services skills

The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

Job ID: JOB-236086
Publish Date: 17 Jun 2024

Tagged as: Customer Support Specialist