SAP FICA Consultant


Strategic Staffing Solutions


Role Title: SAP FICA Consultant

Location:   Charlotte, NC (Some On-Site and Remote)

Duration: 12 months, possibility to convert

Role Type: W2 Contract Engagement

Description:   Essential Job Responsibilities 

  • Responsible for SAP FICA module – production support, system enhancements, and projects. 
  • Responsible for configuration of below areas in Contract Accounts Receivable and Payable (plus others as assigned):
    • Security Deposits
    • Payments
    • Dunning
    • Write-offs/IVA
    • Interest
    • Installment Plans
    • Refunds
    • Clearing control
  • Perform project level analyses and produce concept communication materials utilizing flowcharts, narratives, and other documentation including “What if” scenarios to deliver solutions to known problems and needs assessments on user requested enhancements
  • Triage and troubleshoot incidents, identify, and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems
  • Prioritize changes and communicate status to the business
  • Identify improvement opportunities related to SAP
  • Conduct data gathering and analysis to understand business strategy requirements
  • Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements
  • Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results
  • Configure SAP functional modules and maintain configuration rationale documentation
  • Comply with Company change management processes when moving configurations into production
  • Participate and consult on the operation of SOX business controls and General Computing Controls related to SAP functional modules supported
  • May authorize use of SAP GRC firefighter accounts and analyze/approve related output after use
    • Establish and maintain liaison relationship with business partners and IT organization to align support efforts to meet business needs
  • Establish and maintain liaison relationship with third party vendors to provide effective technical solutions, develop a thorough understanding of vendor SLA’s and communicate any concerns or issues to management
  • Contribute and, as needed, provide direction for short-and long-term planning sessions and provide feedback to ensure understanding of business goals and strategy
  • Perform comprehensive system testing of enhancements, patches, and configuration changes. Includes development of test plans and test scripts, as well as partnering with developers during integrated unit testing and the resolution of any issues or defects encountered
  • Develop and monitor productivity tools and key performance indicators across multiple delivery methods for multiple audiences.
  • Develop scripts and queries for analysis and troubleshoot data issues.
  • Act as a liaison between the developers and the business to support development of reports and reporting tools.
  • Coordinate tests with third-party service providers.
  • Understand the Company’s core business and functions as related to the SAP modules supporting.
  • Ensure customer satisfaction related to application performance and end-user experience and collaborate with the technical infrastructure team to troubleshoot and mitigate performance issues as necessary.
  • Maintain communication with the user community to keep them well-informed of system updates or enhancements.
  • Facilitate new system integration through configuration and testing.
  • Mentor other analysts and assign and monitor work.
  • Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options
  • Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager
  • Support and troubleshoot 24×7 SAP core batch process job failures
  • Perform related duties and responsibilities as assigned
  • Regular and predictable attendance is a condition of employment and is an essential function of the job 


  • Bachelor’s or advanced degree in Computer Science, Information Systems, or Business, Finance or Accounting
  • Broad knowledge of SAP in the ISU area including but not limited to FI, CO, FICA, DM, EAM, and C4C
  • 5+ years experience with enterprise-level SAP ECC/S4HANA configuration and support.
  • 3+ years experience in utilities experience
  • Experience or knowledge with SAP Private Cloud Edition (PCE) desired
  • Experience in Data migration and conversion a plus


  • Hands-on configuration experience in SAP ISU/FICA and integration experience to related SAP modules required.
  • Key process and architectural knowledge in various FICA area like Incoming & Outgoing Payment, in-depth understanding of Meter to Cash cycle, Account Determination, Collection Strategy, FICA and Billing Integration, Month End closure and reconciliation, Revenue distribution and fundamental knowledge of other key ISU processes
  • Experience in BRF+ and Dunning by collection strategy
  • Knowledge of general ledger/creating & maintaining main/subs
  • Knowledge and hands on experience with creating and maintaining Main/Sub Configurations
  • Design and Implementation of Best Practice SAP ISU Solutions.
  • Business process integration on ISU Modules.
  • Business knowledge and technical hands-on expertise in the areas of Billing and invoicing, Device Management and Contract Accounts Receivable and Payable.
  • Strong Analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
  • Friendly and effective communication skills are a must.
  • Influencer resulting in a trusted advisor relationship between IT and the business.
  • Robust presentation, facilitation, negotiation, and conflict resolution skills.
  • Ability to work in a fast-paced environment, handling multiple projects and priorities.
  • Capable of developing short and long-term plans for areas of responsibility. 
  • Owns both successes and failures with humility and integrity.

The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

Job ID: JOB-235738
Publish Date: 28 May 2024

Tagged as: SAP FICA Consultant