Customer Service Representative


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Customer Service Representative for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position.  The details are below.

Job Title: Customer Service Representative W2 ONLY!!!!

Contract: 12 Months 

Location: Charlotte, NC ON SITE REQUIRED

Job/Role Description:

  • Support Customer Service; seek ways to improve individual work processes within established procedures.
  • Perform routine customer support tasks.
  • Regularly receive direction from supervisor and escalate questions and issues. Interact with client personnel on basic information.
  • This person will assist Security Response Center team members with processing emergency alarm and call processing-
  • They will perform system manipulation, placing site in a mode so alarms don’t get triggered
  • This person will answer the calls when vendors get on site and leave site

Required Skills/Experience:

  •  6+ months of Customer Service, Financial Services, or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.100% on site, not a hybrid remote position
  • Prior position should showing punctuality and ability to work with minimal supervision.
  • Ideal having one year call center experience.
  • Required Technology Skills:1) Computer familiarity2) Experience with Mastermind would be preferred. Years of Experience: at least one year of experience.

How to Apply:  send resume and contact information to Nick Gleason, Sourcing Specialist, at .

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement


Job ID: JOB-235538
Publish Date: 15 May 2024

Tagged as: Customer Service Representative