Business Development

Jr WORKFORCE ANALYST

Contract

Strategic Staffing Solutions

Jr WORKFORCE ANALYST

PAY- $40-$50/HR

DURATION- 12 MONTHS

SAN ANTONIO, TX (onsite) 

 

Required Skills:

  • Intermediate knowledge of Tableau (2 years)
  • Intermediate knowledge of Excel (2 years)
  • Proven ability to work independently and deliver results (2 years)        
  • Jira, Excel, Tableau
  • Maintain system configuration settings for NICE WFM and NICE Performance Management applications that are used by the contact centers. Trouble shoot issues/tickets and respond to emails. Assist with project work such as data entry to update system settings.
  • Knowledge of basic NICE WFM & NICE Performance Management system administration
  • Knowledge of Tableau report creation/management
  • Application triage/troubleshooting skills
  • Knowledge article management
  • Change and release management coordination
  • Please provide any details that will be helpful for Supplier to find the right candidate for job. 

Description:

  • Under supervision, assembles, analyzes, and documents client’s business requirements
  • Defines high-level application, relationships, flows, implementation of business (processes, activities, functions, information), applications, and creates business and system use cases or functional specifications
  • Assists in creation of business requirement documents (BRD) that sets out project requirement including costs, objectives, milestones, and timelines
  • Performs business analysis and project management support for his/her area. Interprets data and provides analysis results to derive actionable insights
  • Assists in the development of detailed functional specifications including function models, process flow diagrams and report and screen layouts
  • Assists in the presentation of recommendations and solution designs
  • Coordinates with testing team in planning and executing system integration testing and regression testing
  • Participates in resolving any functional issue in post-production environment during the cutover period
  • Supports the senior stakeholders in preparing user guides and provide user training
  • Good understanding of Agile methodology and SDLC
  • Knowledge of scripting and database languages such as Oracle PL/SQL, MySQL etc.
  • Knowledge of project management tools such as JIRA/Confluence
  • Experience supporting business requirements for large scale applications in the concerned domain

Job ID: JOB-235530
Publish Date: 14 May 2024

Tagged as: Jr WORKFORCE ANALYST