Systems Operations Engineer


Strategic Staffing Solutions


Job Title: Systems Operations Engineer (No C2C/C2H/OPT/F1) 

New York, NY: Charlotte, NC: Dallas, TX (Hybrid, 2-3 days onsite) 

Pay Rate:
72- 78/HR.
Industry: Financial Services 

 24+ Month contract with the chance of extending or converting to full time. 

Job Description:

Incident & Problem Management lead within the Technology Platform Management Team supporting the Chief Operating Office. The role will support the centralized Problem Management function with responsibility for driving production stability across the organization through strong problem management routines and evolution of existing processes to improve controls and efficiencies across the team.

This position requires a high degree of organization and influence to drive accountable ownership and resolution. Providing a high value, responsive service and developing strong relationships with internal stakeholders are key requisites along with working in a collaborative manner and producing metric driven reports and analysis.

Additional Skills: 

  • Experience leading Incident and Problem Management functions in a comparable organization
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Demonstrated ability to influence across all organizational levels with supporting data, including senior management
  • Proven ability to lead incident triage calls.
  • Experience with command centers
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Demonstrated experience with project management methodologies, processes, and tools.
  • Strong understanding of ITIL
  • Process management governance
  • Ability to step into, be assertive, and hold people accountable for getting to the bottom of incidents in their space.
  • Fundamentally understand production operations to determine appropriate action plans and add direction to ensure full and proper coverage of the fundamental problems.
  • Strong analytical skills with high attention to detail and accuracy.
  • Excellent verbal, written, and interpersonal communication skills.
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to: 

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include: 

  • Medical Insurance
  •  Dental Insurance 
  • Vision Insurance 
  • 401(k) Plan 
  • Vacation Package 
  • Life & Disability Insurance Plans 
  • Flexible Spending Accounts 
  • Tuition Reimbursement 

Job ID: JOB-235426
Publish Date: 09 May 2024

Tagged as: Systems Operations Engineer