Business Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Business Analyst for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position.  The details are below.

Job Title: Business Analyst W2 ONLY!!!!

Contract: 24 Months

Location:  San Antonio, TX ON SITE REQUIRED/ HYBRID

Job/Role Description:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Builds an understanding of bank card rules and Federal Regulation while accurately identifying issues and determining the best solution to recover funds.
  • Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed. With guidance, determines card holder liability based on results of investigation and removal of associated credits.
  • Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
  • Engages in customer service activities to determine member needs and provide appropriate resolution. Demonstrates considerable conflict resolution skills while interacting with members who often demonstrate frustration with identified transactions, and with necessary 3rd party establishments.
  • Operates in a strong compliance and risk management environment where performance is measured while ensuring constant support of clients commitment to our members.
  • Maintains compliance, quality and productivity standards that are aligned with individual scorecards.

Required Skills/Experience:

  • Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.
  • Enterprise Worklist (EWL); Intraco; DCC, First Track, ODOC, etc)
  • Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • Will work cases from Enterprise worklist (EWL); DCC (Dispute Command Center), Intraco, payment research,

How to Apply:  send resume and contact information to Nick Gleason, Sourcing Specialist, at .

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement


Job ID: JOB-235360
Publish Date: 07 May 2024

Tagged as: Business Analyst