Energy

Customer Service /Connect Ambassador

Contract

Strategic Staffing Solutions

Job Title: Customer Service – Connect Ambassador

Duration: 12 Month contract; chance to extend/convert to full time.

Location: Kansas City, MO (ONSITE)

Pay: $21.14

Industry: Utility

Required Qualifications:

  • High school diploma
  • Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
  • Demonstrated experience in working in fast-paced environment.
  • Proficiency in working with Microsoft Office Suite

Job Responsibilities:

  • Help create a positive customer experience through customer engagement and providing support to our partners staff
  • Greet customers and assess needs
  • Effectively answer basic questions
  • Manage human traffic flow within the space
  • Assist customers with payments
  • Collaborate with the facility team on escalation-types and resolutions
  • Other duties as assigned to support customer service needs
  • Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
  • Provide assistance in event preparation and tear-down, with both internal and external stakeholders
  • Assist the team as required during extended outage situations
  • Help with the development of workshops/seminars for community and customer groups
  • Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured
  • Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback

Job ID: JOB-234878
Publish Date: 06 Jun 2024

Tagged as: Customer Service /Connect Ambassador