Team Leader


Strategic Staffing Solutions


Title:  Team Leader
6+ Months

Location: Detroit, MI  (On-Site)


Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Bachelor’s Degree in related field preferred. A minimum of 60 college credits is required. Three (3) years customer service, or claims processing, or membership and billing experience required. Two (2) years experience in a leadership role preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
  2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
  3. Select, train, develop, appraise and counsel support staff personnel.
  4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
  5. Monitor and analyze proficiency and quality efforts subordinate personnel.
  6. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
  7. Recommend and implement new or improved systems which will enhance or expedite work.


  1. bachelor’s degree in related field preferred.
  2. A minimum of 60 college credits is required.
  3. Three (3) years customer service experience
  4. Two (2) years’ experience in a leadership role required.



  1. Ability to learn and retain information at a fast pace preferred.
  2. Strong organizational, planning, analytical and communication skills.
  3. Other related skills and/or abilities may be required to perform this job.


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.


  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-234695
Publish Date: 01 Apr 2024

Tagged as: Team Leader