Business Support Consultant Unclaimed Property


Strategic Staffing Solutions

Job Title: Business Support consultant/ unclaimed property
Charlotte, NC (On-Site)

Pay Rate: 25- 30/HR.

Duration:  4+ Months with chance of extension 

Industry: Financial Services 

Job Description:

As a member of the Service Delivery team, the Business Execution Administrator will leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to standards, processes and procedures.

This role involves managing a case load in a case management system (Pega), responding to internal and external inquiries via written correspondence, reviewing and dispositioning incoming affidavits for completion to route for further processing, and printing and mailing physical correspondence when required.

Desired qualifications:

  • Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking, strong customer service experience with written communications, and prior experience in case load management.
  • Previous experience with Hogan, OIB, and working cases in Pega is a plus.
  • Experience working in an email production support environment-Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills-Ability to navigate multiple applications, systems, and document types.
  • Ability to grasp business issues quickly, recommend solutions, and drive for resolutions-Prior experience with Unclaimed Property Preferred

The top three qualities we are looking for are:

    1. Reading comprehension
    2. Research driven (but also efficient with conducting research)
    3. Case Management experience

Job ID: JOB-234660
Publish Date: 27 Mar 2024

Tagged as: Business Support Consultant Unclaimed Property