Customer Service

Team Lead

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Role Title: Team Lead

Location:  New Hudson, MI (On-Site 3 days per week and remote)

Duration: 12+ Months (Possible Extension) 

Role Type: W2 Contract Engagement

Engagement Description –Team Leader responsible for 5 Bargaining Unit employees and additional peak support staff. Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

Top 3 Required Skills/Experience –

  • Leadership
  • Attention to Detail/Organizational skills
  • Coaching/Development skills

Required Skills/Experience –

Monitor and analyze proficiency and quality efforts of subordinate personnel.

  • Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
  • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

Education/Certifications –

  • Bachelor’s Degree in related field preferred.
  • A minimum of 60 college credits is required.
  • Three (3) years customer service, or claims processing, or membership and billing experience required
  • Two (2) years experience in a leadership role preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
  2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
  3. Select, train, develop, appraise and counsel support staff personnel.
  4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
  5. Monitor and analyze proficiency and quality efforts subordinate personnel.
  6. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
  7. Recommend and implement new or improved systems which will enhance or expedite work.

The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-234633
Publish Date: 26 Mar 2024

Tagged as: Team Lead