IT/Software/Technology

Mobile Device Technician

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Role Title: Mobile Device Technician

Location:  Grand Rapids, MI (On-Site)

Duration: 12+ Months (Possible Extension) 

Role Type: W2 Contract Engagement

Job Description: In field technical support of various Panasonic Toughbook (MDT) and supporting infrastructure located and described in Appendix A including, docks, stands, wiring harnesses and 12 volt system.

Key Accountabilities

  • Basic Troubleshooting
  • Primary Applications (ADMS ClickSoft)
  • Mapping within Primary Applications
  • MDT Diagnostic Tool (Netmotion)
  • Vehicle wiring
  • Voltage Checking
  • Desktop Apps (MDT Diagnosis Tool, MDT Printer set up, Mappoint, GT Viewer)
  • Hardware review of different MDT’s
  • Review of docking solutions and reoccurring challenges
  • Bios Settings
  • General MDT repair (Replacement of CMOS, hard drive, screen protector, main battery, internal modem, internal GPS replacement)

Minimum Education & Experience Requirements

  • Associates degree in related field and 1-2 years experience or a High School diploma or GED and 3-5 years prior experience.

Preferred Requirements

  • Efficient organizational skills.
  • Information gathering skills.
  • Oral/written communication skills.
  • Work as a team member and support multiple clients.
  • Intermediate problem solving skills.
  • Intermediate computer skills (word, excel).

Other Requirements

  • Ability to lift 50 lbs.
  • Valid drivers license
  • Reliable transportation which can carry 300 lbs.
  • Customer support skills and phone skills.
  • Knowledge and familiarity with PC setup and installation of software.
  • Able to use basic test equipment such as: VOM, T1 tester, fiber tester, data circuit tester, RF wattmeter, RF service monitor, Antenna tester, protocol analyizer, spectrum analyzer.
  • Provides 24 x 7 trouble response when needed.
  • Passes initial Department of Transportation (DOT) drug screens and random drug testing
  • Proficient verbal, written and presentation skills; communicates clearly, with credibility and confidence
  • Promotes an atmosphere that supports the open exchange of new ideas
  • Deals effectively with resistance and takes positive steps to avoid the recurrence of errors through constructive critique
  • Possesses well-developed organizational and planning skills
  • Analytical and problem-solving skills with the ability to identify key issues from a broad range of alternatives and recommend optimal solutions

The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-234596
Publish Date: 25 Mar 2024

Tagged as: Mobile Device Technician