Design

Senior Lead Content Designer

Contract

Strategic Staffing Solutions

Job Title: Senior Lead Content Designer

Duration: 10 Month contract; chance to extend/convert to full time.

Location: Charlotte, NC; Dallas, TX; Des Moines, IA; Minneapolis, MN; New York; NY; Phoenix, AZ; Roanoke, VA; Raleigh, NC; St. Louis, MO; Salt Lake City, UT; San Antonio, TX; San Francisco, CA; Wilmington, DE (HYBRID/ REMOTE)

Pay: 65-70/HR

Industry: Financial Industry

Required Qualifications:

  • 7+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • IBR systems -Familiarity with conversational design and menu based designs¬†
  • NAS-industry tool for nuance of platforms of IVR-Speech components (Official source of record for the design)
  • DDS -Detailed design specifications-Familiarity with other nuance tools such as Nuance client portal
  • (NCP)
  • (ODI)

Job Responsibilities:

  • Develop and execute customer experience solutions for online applications and websites.
  • Create the most complex industry-leading user interface design solutions.
  • Lead teams of customer experience professionals during deployment of interaction design strategies.
  • Provide regulatory support.
  • Provide customer service by solving operational issues.
  • Support the unit’s commitment to customers’ satisfaction through fast and courteous service via telephone and written correspondence.
  • Process customer service requests such as address changes and statement copies.
  • Take and execute complex solicited or unsolicited investment orders in Sales or Trading Representative’s absence. Provide back-up for others and may provide training or work direction to less experienced staff.
  • Transformation of contact center to cloud in order for more centralized tools.
  • This includes legacy work to improve current
  • Take on the design work for the legacy platform maintenance, they will be doing voice interface designs for enhancements such as prompts etc.
  • Working with PO s, Business Analysts and SME s to enhance designs, they will receive requirements then begin to work on their designs

Job ID: JOB-234547
Publish Date: 21 Mar 2024

Tagged as: Senior Lead Content Designer