Customer Service

Call Center Associate

Contract

Strategic Staffing Solutions

Call Center Associate

Location: Peoria, IL

Contract: 12 months with opportunity to be hired full time.

Setting: 5 weeks of onsite training then Hybrid 

Pay rate: $16.82/hr 

Responsibilities:

  • Provides prompt accurate and courteous response to our customers relating to Move in Move Out and Outages
  • Solve routine problems (Contact Supervisor or Team Lead for more complex issues)
  • Display Active Listening and superior customer service skills to our customers
  • Obtains client information by answering telephone calls; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Ability to stay calm when customers are stressed or upset.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.

Call Center Agent Qualifications / Skills:

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking
  • Adaptable
  • Fast Learner

Must demonstrate proficiency on corporate applications and data management tools needed to do work. (2 DTE Assessments)

  • Multitask
  • Positive attitude
  • Problem solving
  • Ownership
  • Customer focus
  • Process speed
  • Wpm

Experience/education:

  • 2+ years customer service or call center experience in a high-volume environment
  • PREFERRED High school diploma, general education degree, or equivalent.

Job ID: JOB-233855
Publish Date: 01 Mar 2024

Tagged as: Call Center Associate