IT Delivery Manager


Strategic Staffing Solutions


Title: IT Delivery Manager

Location: Detroit, MI (Hybrid)

Duration: 12+ Months

Role Type: W2 Contract Engagement

Plan, develop and implement project efforts that utilize information technology solutions Develop, establish, and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and information technology sponsor approvals, and coordinating the resources necessary to successfully complete the project. Manage one or more large-sized, highly complex enterprise-wide projects.

Job duties include following list of activities but not limited to: 

  • Applies an advanced knowledge of project and program management concepts, practices, and procedures to complete highly complex assignments
  • Review and consolidate all project plans developed for each project (release) within a program Manage effects on related sub-projects. Work with the leadership team to ensure highest priority and highest business value projects/programs are staffed appropriately. Prioritize efforts for programs that will be broken down into multiple projects. Ensure that the project outcome reflects the goals of the client
  • Track and report on program milestones and provide status reports to project sponsors Review deliverables prepared by team before passing to client. Ensure that all projects (releases) are proceeding according to timelines, meeting targets and expectations. Review status reports prepared by project personnel and modified schedules or plans as required. Evaluate metrics and key performance indicators from programs Identify and coordinate any effects on dependent projects
  • Identify, coordinate, and select internal and external resources and expertise as appropriate to achieve program objectives. Work with other leaders in order to effectively align resources across projects/programs. Negotiate changes in project resources as necessary to achieve objectives and timelines. Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution
  • Assist with identifying which resources need to be procured outside the organization. Describe technical or other issues that need to be considered and assists in the development of SOWs. Ensure provisions of plans and contracts are being carried out.
  • Evaluate and oversee ongoing vendor activities. Provide advice and counsel to the vendor decision-making, contract development processes, or issues. Work with vendors on escalated issues
  • Identify the elements of risk in a project Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk Recommend and take action to direct analysis and solution of problems. Ensure identified problems are well followed-up and thoroughly managed to avoid reoccurrence
  • Utilize various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs. Integrate cost baselines from multiple projects (releases) into overall program cost budget. Refine project/program cost estimates and confirm funding sources. Monitor the actual cost of project/program versus the budget continuously. Defines and evaluate factors that may potentially cause cost changes. Conduct in-depth root cause analysis of project/program budget
  • Develop and maintain productive working relationships with business owners, program sponsors, vendors and key clients. Provide strategic guidance and insight for projects that are mission or business critical. Communicate with leadership and business executives about the program portfolio, status, and resource planning. Assess the effectiveness of the interaction and communication with the client team
  • Develop and distribute the schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service. Initiate and execute project closure
  • Discuss teamwork progress and obstacles. Provide advice, guidance, encouragement, and constructive feedback. Ensure work, information, ideas, and technology flow freely across teams. Establish measurable individual and team objectives that are aligned with business and organizational goals.  Document and present performance assessments
  • Provide the team with constructive feedback as it pertains to program performance. Provide leadership, guidance and mentoring to team members and other Delivery Leads
  • Other duties may be assigned

 Top 3 Required Skills/Experience

  • Ability to manage project execution and IT delivery of healthcare payer projects, providing day-to-day project management support
  • Ability to manage multiple work streams of IT project delivery including financial management via close coordination/cooperation with business leads, solution vendor partners and IT work stream delivery leads
  • Ability to Analyze, prioritize and consolidate project risks across entire program and assess its potential impact to the client

 Required Skills/Experience

  • In-depth knowledge of project management tools and methodologies
  • Proven skills in managing within a matrix organization
  • Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences
  • Sound understanding of technology and its application to achieve business objectives
  • Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner
  • Other related skills and/or abilities may be required to perform this job

 Preferred Skills/Experience

  • Seven (7) years of Information Technology experience required
  • Four (4) years’ experience managing projects in multiple technologies and functions required
  • Prior Program Management experience in managing contact center IT projects
  • Prior experience in working with multiple vendor partners to implement integrated IT solutions
  • Prior experience in providing project status update to leadership and business executives


  • Bachelor’s degree in related field required
  • Project Management Professional (PMP) certification preferred

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-233223
Publish Date: 28 Dec 2023

Tagged as: IT Delivery Manager