Customer Service

Senior Fraud & Claims Operations Representative


Strategic Staffing Solutions

Title: Sr. Fraud & Claims Operations Representative

Location: Salt Lake City, UT

Duration: 6 Month contract with chance to extend. 

Type:  W-2

Client Industry:  Banking

Required Qualifications:

  • Intermediate experience with Microsoft Office products; specifically, Outlook and Excel.
  • Experience in credit card industry with Visa and Mastercard products (Chargebacks preferred)
  • Strong analytical skills with high attention to detail and accuracy
  • Problem analysis and resolution skills
  • Strong organizational, multi-tasking and prioritizing skills
  • Additionally in this role:
  • Reviews customer’s transactions/documentation to determine the dispute rights available.
  • Will use chargeback rules and regulations to determine when to use a specific chargeback reason code and know which conditions must be met for that chargeback.
  • Will determine if dispute should be escalated to pre-arbitration and/or arbitration.
  • Will determine when to file a compliance case and know which conditions must be met for that specific compliance reason.
  • Contacts customers via email and/or phone to gather required information for dispute filing.
  • Required Qualifications: 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience

Job ID: JOB-232617
Publish Date: 20 Nov 2023

Tagged as: Senior Fraud & Claims Operations Representative