Strategic Staffing Solutions
Title: Sr. Fraud & Claims Operations Representative
Location: Salt Lake City, UT
Duration: 6 Month contract with chance to extend.
Type: W-2
Client Industry: Banking
Required Qualifications:
- Intermediate experience with Microsoft Office products; specifically, Outlook and Excel.
- Experience in credit card industry with Visa and Mastercard products (Chargebacks preferred)
- Strong analytical skills with high attention to detail and accuracy
- Problem analysis and resolution skills
- Strong organizational, multi-tasking and prioritizing skills
- Additionally in this role:
- Reviews customer’s transactions/documentation to determine the dispute rights available.
- Will use chargeback rules and regulations to determine when to use a specific chargeback reason code and know which conditions must be met for that chargeback.
- Will determine if dispute should be escalated to pre-arbitration and/or arbitration.
- Will determine when to file a compliance case and know which conditions must be met for that specific compliance reason.
- Contacts customers via email and/or phone to gather required information for dispute filing.
- Required Qualifications: 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience
Job ID: JOB-232617
Publish Date: 20 Nov 2023