Strategic Staffing Solutions
Job Title: Desktop Support Technician
Duration: 12 Month contract with chance to extend/convert to full time.
Location: Greeley, CO (ONSITE)
Pay: $ 40-43/HR
- Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
- Active Directory Administration
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
- Microsoft Office 365 support and advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge/troubleshooting for Macs, Networking, and Microsoft Intune
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
- Ensures consistent processes, procedures and technologies are utilized across partners enterprise environment.
- Document recurring issues in the partners Knowledge Base
- Document in detail case status and tasks / work completed with end users in the partners ITSM system
- Responsible for racking and stacking of physical devices
- Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
- Basic Networking troubleshooting skills
- Connect to device console and sharing screen through Microsoft teams/Webex
- Follow partners required safety protocols and complete regular trainings on safety and compliance
Job ID: JOB-232239
Publish Date: 27 Oct 2023