Strategic Staffing Solutions
Title: Fraud & Claims Operations Representative
Location: Charlotte, NC (on-site)
Duration: 6 Month contract with chance to extend.
Client Industry: Banking
Pay Rate: 18.50/HR
- 2+ years of Customer Service experience, or equivalent… Fraud detection experience a plus!
- Call/Contact center environment
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
- Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
- Contact third parties for research.
Job ID: JOB-231330
Publish Date: 17 Nov 2023