Banking

Escalations Representative

Contract

Strategic Staffing Solutions

Job Title: Escalations Representative 

Location: Saint Louis, MO

Duration: 6 Months

Type:  W-2 Contract

Client Industry:
 Financial/Banking

Pay:  $23.50/HR


Job/Role Description:

  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
  • Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
  • Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
  • Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.

Required Qualifications,

  • 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
  • Brokerage operations experience (PREFERRED)
  • Customer service experience
  • Microsoft Products
  • Strong Verbal/ written communication skills

Job ID: JOB-231327
Publish Date: 05 Oct 2023

Tagged as: Escalations Representative