IT Service Manager


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for an IT Service Manager for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY. No C2C

Job Title: IT Service Manager


Schedule: Ideally seeking candidates who are available to come onsite in Bloomfield, CT a few days a week but open to 100% remote candidates for the perfect fit.

Core hours: Full-time, 40 hours per week, core hours are 8am-5pm EST, Monday-Friday.

Location(s): Bloomfield CT

Role Type: W2 ONLY, NO C2C

Contract Length: 12 months

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

Our technology service management practices organization is seeking an incident and request subject matter expert who thrives in an environment where continuous improvement is utilized to drive positive colleague, customer and client experiences with technology. The role consists of, but is not limited to, responsibilities including:

  • Performing day-to-day management within ServiceNow to drive improved outcomes by utilizing ITSM processes at acceptable Service Levels
  • Working with a team of professionals who own the Technology Service Management Incident and Request processes within ServiceNow.
  • Accountability to design an effective and efficient process using cross functional teams throughout technology to solve evolving business needs.
  • Engagement of stakeholders to ensure alignment with their requirements and expectations.
  • Use of statistical and logic data analysis techniques to describe, illustrate, condense and summarize optimization opportunities.
  • Effectively utilizing peer relationships and technical resources to deliver quality outcomes as required within the organization.
  • Setting, monitoring and developing control plans to performance targets and/or KPI’s.
  • Testing platform upgrades
  • Informing stakeholder communities of enhancements, process changes, trends, etc.

Required Skills/Qualifications:

  • 5+ years working in IT Service Management or a similar field
  • 2+ years working in ServiceNow.
  • ServiceNow experience is required.
  • Process Improvement Experience (A3, Six Sigma, etc.) is preferred.
  • Project Management is preferred.

Education and Certifications:

  • ITIL v3+ Certified required

Job ID: JOB-226072
Publish Date: 11 May 2023

Tagged as: IT Service Manager