Energy

IT Service Desk

Contract

Strategic Staffing Solutions

Title: IT Service Desk
Location:
Pascagoula, MS (100% Onsite)
Duration:
12 Month

Pay Rate: 24/HR

Requirements:

  • 2+ years of IT help Desk support.
  • Windows OS
  • Basic User set up.

Job Description / Duties:

  • The Agent will install or upgrade applications and operating system for various computer related to site’s nonstandard equipment that supports LAB and other industrial devises.
  • The Agent will troubleshoot any issues with the client/device system after the Operating system upgrade to ensure applications perform as designed.
  • Trouble triage, fixes, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution with no scripts.
  • Level II Support with 2-4 years’ experience
  • Handles situations which may require adaptation of response or extensive research according to customers’ response.
  • Ensures response and resolution time objectives (Service Level Agreement / OLAs) are met
  • Off-line security or other complex requests/incidents.                                                                                                                                                                                                                                        

TO APPLY: Please email your resume in Word Format to Chris Aguilar at: Caguilar@strategicstaff.com and Reference Job Order #:215040 or Click the Apply Button.

Job ID: JOB-215546
Publish Date: 09 Jan 2023

Tagged as: IT Service Desk