Infrastructure System Engineer


Strategic Staffing Solutions

Job Title: Infrastructure System Engineer (208675)

Location(s):Houston, TX (Hybrid- onsite and remote)

Duration: 3 Months

S3 supports and adheres to customer COVID-19 vaccination policies, which may include the disclosure of vaccination status.

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.

To apply: Please email your resume inWord FormattoPaola Martinez at: PMartinez@strategicstaff.comand Reference Job Order #:208675

Job Description / Duties:

  • Front-line IT operations engagement manager representing Workforce Enablement operations, and liaison between cross functional IT support teams and Business units for incident management
  • Primary Global Service Desk (GSD)/Incident Mgmt contact for issues/concerns/escalations and coordinate monthly cadence for: Noble, REG, S&T, ITOC, CIC, Pasadena refinery, and HR.
  • Help manages supplier s performance and compliance for 500+ agents/tech SMEs globally from Global IT Service desk, on-site support/Tech cafes, Level 2.5/Level 3, and Petro Tech IT support.
  • The company’s primary lead overseeing Manila and India service desk.
  • Help oversees and run incident management queues and tickets reports, ~2,500 queues
  • Key GSD/Inc Mgmt coordinator/contact for acquisition and divesture projects like Noble and REG
  • GSD Project Manager for GSD Modernization projects: Nexthink/Workblaze, self-help Core team member and provide input for development and implement strategy and vision for automation and modernization for operation support.
  • Responsible for running monthly RU counts report validating HCL invoicing – critical

Required Qualifications:

  • 5+ year experience in IT Service Desk Support
  • 2+ year experience in lead role
  • Excellent customer engagement skills, coordination skills
  • Excellent communication skill, able to translate IT speak to non-IT business customers
  • Experience in presenting various operation reports to keep leaders updates
  • Experience in planning and prioritization of tasks as well as multi-tasking
  • Management workload, inspiring others to do their best, and holding others accountable in delivering their commitments

Job ID: JOB-208675
Publish Date: 24 Oct 2022

Tagged as: Infrastructure System Engineer