Infrastructure Engineering Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Infrastructure Engineering Analyst for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Infrastructure Engineering Analyst

Remote: Yes

Schedule: :100% remote. M-F 8-5 EST hours.

Locations: Philadelphia PA

Role Type: W2 ONLY, NO C2C

Contract Length: 6 months

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities: If you are a self-starter with a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity.

  • We are looking for an experienced Infrastructure Engineering Analyst to assist with the migration of users from Microsoft Exchange on-premises to Exchange Online.
  • The successful candidate will be responsible for customer support, documenting issues, technical writing, troubleshooting issues, and opening support cases with Microsoft.
  • This person will work closely with members of the Exchange Online Migration project team and other Technology teams to ensure a successful migration for our colleagues.

Required Skills/Qualifications:

  • Provide subject matter expertise for the migration of users mailboxes from Exchange on premise to Exchange online
  • Provide technical writing support for migration documentation and video tutorials
  • Provide day-to-day technical, project, and process support to colleagues and the team
  • Analyze and troubleshoot complex technology, process, and pre/post-migration issues
  • Document issues and resolutions for future reference
  • Open and be the point of contact for Microsoft support cases
  • Work in ServiceNow to manage and track support incidents and requests.
  • Provide colleagues with support and training as needed.
  • Monitor and manage colleague satisfaction and expectations throughout the migration process.


  • At least 3 years of IT engineering/support experience
  • Microsoft certifications are preferred.
  • Prior Exchange mailbox migration experience
  • Experience with Exchange Online, Azure AD, and Office 365
  • Experience with PowerShell scripting is a plus
  • Experience with technical writing and developing support documentation.
  • Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment.
  • Strong communication skills
  • Experience using ServiceNow.


High school diploma or equivalent

Job ID: JOB-226390
Publish Date: 18 May 2023

Tagged as: Infrastructure Engineering Analyst