IT/Software/Technology

Help Desk Technician

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Help Desk Technician for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Help Desk Technician
Contract: 8 Months+ possibility for extension/conversion
Location: Plano, TX

Job/Role Description:

  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the company’s Service Desk
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
  • Assist with onboarding of new Agents by training and allow others to shadow
  • Perform other tasks as needed by the Service Desk Managers

Required Qualifications:

  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of remote help desk support experience
  • Fluent in English
  • Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
  • Windows 10 Certificate or 1+ years of equivalent Windows OS support experience

Preferred Qualifications:

  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
  • ITIL Certification
  • 2+ years of remote help desk support experience

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at npeake@strategicstaff.com.

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-206533
Publish Date: 07 Sep 2022

Tagged as: Help Desk Technician