Strategic Staffing Solutions
Help Desk Analyst Level 1
Fully remote – must reside in one of these locations
6+ months
Location: Cleveland (OH), Wilmington (DE), Lake Mary (FL), Phoenix (AZ), Warwick (RI), Oklahoma, (OK)
EXPERIENCE REQUIREMENTS:
- One year of technical help desk call center experience in an enterprise environment
- Recent college grads (Bachelor’s degree in Business or Computer Sciences fields attained within past 24 months) looking to pursue an IT career may be considered in lieu of work experience
- Flexibility to work within 24x7x365 support team
- High school diploma or equivalent required
- Bachelor’s degree preferred (Business or Computer Sciences)
ESSENTIAL JOB FUNCTIONS:
- Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support
- Initiates, escalates, or resolves problem tickets and/ or service requests.
- Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.
- Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
- Must be able to provide clear, concise, information through written and verbal communications.
Job ID: JOB-204642
Publish Date: 28 Jul 2022