IT/Software/Technology

Help Desk Analyst

Contract

Strategic Staffing Solutions

Help Desk Analyst Level 1                          

Fully remote – must reside in one of these locations

6+ months

Location: Cleveland (OH), Wilmington (DE), Lake Mary (FL), Phoenix (AZ), Warwick (RI), Oklahoma, (OK)

EXPERIENCE REQUIREMENTS:

  • One year of technical help desk call center experience in an enterprise environment
  • Recent college grads (Bachelor’s degree in Business or Computer Sciences fields attained within past 24 months) looking to pursue an IT career may be considered in lieu of work experience
  • Flexibility to work within 24x7x365 support team
  • High school diploma or equivalent required
  • Bachelor’s degree preferred (Business or Computer Sciences)

 ESSENTIAL JOB FUNCTIONS:

  • Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support
  • Initiates, escalates, or resolves problem tickets and/ or service requests.
  • Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.
  • Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
  • Must be able to provide clear, concise, information through written and verbal communications.

Job ID: JOB-204642
Publish Date: 28 Jul 2022

Tagged as: Help Desk Analyst