Health Care

Healthcare Customer Service Specialist


Strategic Staffing Solutions

Strategic Staffing Solutions is looking for a Healthcare Customer Service Analyst in Detroit, MI.


– Provide high quality, provider focused servicing using knowledge of plans, products, systems, and procedures to meet or exceed member experience

– Concisely and accurately enter documentation into authorization system Care Advance

– Verify contract eligibility

– Effectively engage over the phone via both inbound and outbound members that qualify for our clinical programs or those who are interested in learning more about our services

– Refer and/or warm transfer to wellness and care management components and other areas and vendors as needed

– Process provider requests


– Medical Terminology or medical background such as nursing assistant/tech or doctor office experience

– Customer Service experience

– Exceptional phone skills

– Administrative/PC skills



Job ID: JOB-203425
Publish Date: 21 Jun 2022

Tagged as: Healthcare Customer Service Specialist