Health & Wellness Engagement Assistant


Strategic Staffing Solutions


Strategic Staffing Solutions (S3) is currently looking for a Health & Wellness Engagement Assistant for a contract opening with one of our largest clients working in Detroit, MI

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.  The details are below.

Health & Wellness Engagement Assistant


Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs. The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.


Handles member questions regarding group; health and wellness solutions and requirements; Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services; Assists with coordination of services with providers; Handles referrals from providers/members; Provides navigation/support for member portal interaction; Schedules initial appointments for members; Administer member satisfaction surveys; Assist in the documentation of departmental procedures.


  • Computer skills intermediate/advance is required.
  • Three to five years’ work experience in customer service/sales is required.
  • Two years’ experience in healthcare delivery system, provider office, or the insurance industry required.
  • The rest of the required skills/experience.
  • High School Graduate or GED equivalent required.
  • Minimum of an associate degree.
  • Continuous learning, as defined by the Company’s learning philosophy, is required.
  • Minimum of an associate degree.
  • Bachelor’s degree in a health care related field is preferred


  • 2-3 years’ work experience inbound/outbound call center is preferred.
  • Certification or progress toward certification is highly preferred and encouraged.
  • Motivational interviewing experience is preferred.
  • Experience with working in the Care Advance platform is preferred.
  • How to Apply:  send resume and contact information to Genecee Lopez, Sourcing Specialist, at

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-218831
Publish Date: 08 Feb 2023

Tagged as: Health & Wellness Engagement Assistant