Fraud & Claims Representative


Strategic Staffing Solutions

Job Title: Fraud & Claims Representative

Contract: 6 Months

Location: Charlotte, NC/ Roanoke, VA

Job/Role Description:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience.
  • Offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types and take appropriate action to decide the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
  • Contact third parties for research.

Required Qualifications:

  • 2+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Job ID: JOB-225954
Publish Date: 08 May 2023

Tagged as: Fraud & Claims Representative