Strategic Staffing Solutions
Job Title: Fraud & Claims Representative
Contract: 6 Months
Location: Charlotte, NC/ Roanoke, VA
Job/Role Description:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience.
- Offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
- Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types and take appropriate action to decide the case using multiple systems and applications.
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
- Contact third parties for research.
Required Qualifications:
- 2+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Job ID: JOB-225954
Publish Date: 08 May 2023