Strategic Staffing Solutions
Job Title: Fraud & Claims Operations Representative
Duration: 4 months (W2 ONLY)
Location: WEST M-F 9AM-5:30PM
Tues-Fri 9AM-5:30PM with a Sat 7AM-3:30PM
To apply: Please email your resume in Word Format to Aaron Patrick at: APatrick@strategicstaff.com and Reference Job Order #: 206889 or Click the Apply Button.
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim. Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications. Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
- Contact third parties for research.
- 2+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Job ID: JOB-206889
Publish Date: 09 Sep 2022