Financial Services/Banking/Insurance

Fraud and Claims Representative

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Fraud and Claims Representative for a contract opportunity with one of our largest clients!

Job Title: Fraud and Claims Representative

Location(s): Roanoke, VA

Role Type: W2 ONLY

Contract Length: 12 months with the potential for extension/conversion.

Pay: $17/hr.

How to Apply: send resume and contact information to Corey Rennie, Sourcing Specialist, at crennie@strategicstaff.com

Job Description/Responsibilities:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types and take appropriate action to decision the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
  • Contact third parties for research.

Required Qualifications/Experiences:

  • Minimum of 1 year of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-204359
Publish Date: 19 Jul 2022

Tagged as: Fraud and Claims Representative