Information Technology

Fraud and Claims Associate


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Fraud and Claims Associate, a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Fraud and Claims associate        

Remote: NO

Location(s): Roanoke, VA- Onsite

Role Type: W2 ONLY, NO C2C

Contract Length: 6 months

Work Schedule: Evening shift.

Training:  4 weeks -Monday thru Friday 8am – 5pm

Work Schedule:  Monday thru Friday 2pm – 11pm

How to Apply: send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types and take appropriate action to decide the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling. Contact third parties for research.

Required Qualifications/Experiences:

  • 2+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Desired Qualifications/Experiences:

Check Negotiation experience.

Outbound calling.

Banking is plus.

Research/ Investigation.



Bachelor’s degree preferred (not required), please ensure all education is listed accurately on resumes.


The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement


Job ID: JOB-215193
Publish Date: 09 Jan 2023

Tagged as: Fraud and Claims Associate