Dispute Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Dispute Analyst for a contract opening with one of our largest clients.

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Location: San Antonio, TX

Contract- 24 months

On Site (5 days a week)

Reference Job Order #: 230713


Under direct supervision, protects the financial interests of the bank and our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.

What are the top three technology tools this resource must have knowledge using?     

Reg Z, Reg E, UDAAP

What are some job responsibilities specific to your team for this role?  

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Builds an understanding of bank card rules and Federal Regulation while accurately identifying issues and determining the best solution to recover funds.
  • Under direct supervision, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed. With guidance, determines card holder liability based on results of investigation and removal of associated credits.
  • Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.).
  • Engages in customer service activities to determine member needs and provide appropriate resolution. Demonstrates considerable conflict resolution skills while interacting with members who often demonstrate frustration with identified transactions, and with necessary 3rd party establishments.
  • Operates in a strong compliance and risk management environment where performance is measured while ensuring constant support of USAA’s commitment to our members.
  • Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
  • Please provide any details that will be helpful for Supplier to find the right candidate for job.
  • Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.



Job ID: JOB-230713
Publish Date: 22 Aug 2023

Tagged as: Dispute Analyst