Strategic Staffing Solutions
Title: Dispute Analyst
Location: Tampa, FL
Duration: Contract (24 Months)
Targeted Start Date: 04/04/2022
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.
To Apply: Please email your resume in Word Format to Rene May at: firstname.lastname@example.org and Reference Job Order #: 198910 or Click the Apply Button.
Job Description / Duties:
- Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
- Handles all aspects of the Signature First Chargeback.
- May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
- Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
- Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
- Processes Provisional and/or Permanent Credit to member’s account.
- Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
- Communicates the results of dispute inquiry to a member in a professional manner.
- Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes, and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the FSB exposure to loss.
- Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations to recover funds on the member’s behalf.
- Performs all support tasks to ensure regulatory and MasterCard Association rules are met.
- Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.
- 2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including 1 year of industry-related customer contact experience in a Banking or other Financial Services institution.
- Intermediate knowledge of Windows operating system environment and Microsoft Office tools.
- Intermediate knowledge of job specific systems and tools (e.g., Portal, Fidelity, etc.).
- Proficient in MasterCard guidelines to include chargeback reason codes
- Proficient in Regulation E and/or Z
- 2+ years of industry related customer contact experience in a Banking or other Financial Services institution.
- 6 months of Disputes and/or Deposit experience
- Proficient knowledge of windows operating environment and Microsoft Office tools.
- Proficient knowledge of job specific systems and tools (e.g., Portal, Fidelity, etc.).
- Overall EE/FE rating on previous year Performance Evaluation”
$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$
Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.
- With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
- S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
- S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
- It is the only company that is a certified Charter Partner to SIA.
- With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
- S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
- S3 is ranked among the top 25 woman-owned businesses in the nation by Women’s Enterprise USA Magazine.
- S3 has given more than $2 million through sponsorships and donations every year since 2011.
Strategic Staffing Solutions is an Equal Opportunity Employer
Job ID: JOB-198910
Publish Date: 31 Mar 2022