Information Technology

Deskside Support Analyst

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!


Title:
Deskside Support Analyst

Location: Glen Allen, VA

Duration: 12+ months

Role Type: W2 Contract Engagement

ROLE SUMMARY

Responsible for configuration, setup, deployment and support of personal computer hardware, software and peripherals to end users.   Support will require troubleshooting and resolution of hardware and software issues, and may require coordinated troubleshooting with other technical work groups.   Specific assignments can be mainstream PC and printer support or could be more specialized on specific workflows including warehouse operations, virtual desktop support, software delivery and other roles.     May utilize a variety of operating systems including Windows and MacOS, as well as tools to facilitate effective solutions.  Solid customer service skills are required. May be required to provide occasional service desk backup coverage. Position may be required to provide afterhours, weekend and possibly 24×7 onsite support for projects as needed.

Required Skills:

  • Experience with End User Customer support including issue tracking and follow-up is required.
  • Technical understanding of Windows 10 required.
  • Knowledge of desktop security concepts and tools, and the relationship to overall network and system security is required.
  • Experience with OS deployments/imaging in the enterprise is required.
  • Exceptional organization & communication skills, both verbal and written required.
  • Previous IT Service Desk/Field Services experience preferred.

Education:

  • High School Diploma/GED required
  • Bachelor’s degree preferred.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-183799
Publish Date: 27 Jul 2022

Tagged as: Deskside Support Analyst