Strategic Staffing Solutions
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Customer Service Specialist, a contract opportunity with one of our largest clients!
Candidates should be willing to work on our W2 ONLY.
Job Title: Customer Service Specialist
Remote: Hybrid schedule, after completing training onsite.
Location(s): CHARLOTTE, NC
Role Type: W2 ONLY, NO C2C
Contract Length: 6 months
How to Apply: Please send resume and contact information to Suganya, Sourcer at sprabhakar@strategicstaff.com
Job Description/Responsibilities:
- Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
- Identify opportunities for process improvement within the customer support functional area.
- Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
- Present recommendations for resolving moderate to complex situations and exercising independent judgment while developing understanding of internal and external customer needs.
- Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
- Serve as the first point of customer contact in providing support for routine technical questions and issues.
Required Skills/Experiences:
- Experience working with customers addressing brokerage complaints.
- Top Skills- Series 7 required MUST BE ACTIVE (or within 2-year window so it may be re-activated quickly)
- Brokerage operations experience- Customer service experience- Microsoft Products- Strong Verbal/ written communication Skills
- M-F 7am to 6pm 5 days of onsite training- Hybrid schedule will be followed after training is complete.
Education:
2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Job ID: JOB-216693
Publish Date: 20 Jan 2023