Customer Service

Customer Service Representative

Contract

Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Customer Service Representative for a contract opportunity with one of our largest clients!

Job Title: Customer Service Representative

Location(s): Charlotte, NC

Role Type: W2 ONLY

Contract Length: 3 months with the potential for extension/conversion.

How to Apply: send resume and contact information to Corey Rennie, Sourcing Specialist, at crennie@strategicstaff.com

Job Description/Responsibilities:

  • Support financial products and services. identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution.
  • Perform moderately complex customer support tasks.
  • Receive direction from customer service supervisor and escalate non-routine questions.
  • Interact with customer service team on complex customer issues.
  • Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers.

Required Qualifications/Experiences:

  • 1+ year of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-207232
Publish Date: 19 Sep 2022

Tagged as: Customer Service Representative