Customer Service

Customer Service Associate


Strategic Staffing Solutions

Title:  Customer Service Associate

Location:  Concord, CA (On-Site)

Duration:  6+ Months (potential extension/conversion to FTE)

Pay:  $30.89/Hr

This position is with our lead banking client! This position will be worked on a W-2 contract for 6 months in duration with a potential (not guarantee) conversion to full-time employment.


  • Provide support to internal and external customers in account management, operations, documentation, and technical support.
  • Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact.
  • Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements.
  • Act as a primary support person for the customer and internal partners supporting customer services.
  • Provide information to managers as well as internal and external customers to resolve customer issues.

Required Qualifications:

  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent

Job ID: JOB-221471
Publish Date: 13 Mar 2023

Tagged as: Customer Service Associate