Customer Service

Customer Service Associate


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Customer Service Associate for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Customer Service Associate
Contract: 24 Months+ possibility for extension/conversion
Location: Charlotte, NC

Job/Role Description:

  • Provide support to internal and external customers in account management, operations, documentation, and technical support
  • Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
  • Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
  • Act as a primary support person for the customer and internal partners supporting customer services
  • Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-206911
Publish Date: 09 Sep 2022

Tagged as: Customer Service Associate