Consultant

Customer Experience Product Manager

Contract

Strategic Staffing Solutions

Job Title:  Customer Experience Product Manager

Location: Charlotte, NC; Glen Allen, VA; Richmond, CA; Wilmington, DE

Duration: 12 Months **W2 ONLY/NO CTC***

To apply: Please email your resume to Yashareth Fleytas at: YFleytas@strategicstaff.com and Reference Job Order #: 208602 or Click the Apply Button.

Required Qualifications:

  • Candidates with Customer Experience background, any type of customer mapping
  • Candidates with product manager or digital product manager experience can be successful
  • Customer Journey Mapping
  • Servicing
  • Experience in banking preferred but not required
  • Mapping Using Figma/PowerPoint

Job Role/Description:

  • Develop and influence servicing strategies, business plans, end to end process improvements. Influence product design and implementation of complex business and technical changes in response to insights on how to improve services for customers
  • Through journey mapping and other methods, identify customer pain points across channels for key products and services
  • Lead customer experience journey analysis, strategy, and resolution of complex challenges, requiring in-depth understanding of how those experiences connect with one another across channels
  • Influence vision for an improved customer experience for specific customer journeys/services, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading the customer experience

Job ID: JOB-208602
Publish Date: 21 Oct 2022

Tagged as: Customer Experience Product Manager