Contact Center Representative Banking Support


Strategic Staffing Solutions


Strategic Staffing Solutions (S3) is currently looking for a Contact Center Representative for a contract opening with one of our largest clients working Remote.

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO C2C eligibility for this position.  The details are below.

Contact Center Representative

Engagement Description

  • will be responsible for answering inbound telephone calls from consumer banking customers regarding questions and issues on their accounts (e.g. account balance inquiries, online banking password reset requests, and debit card activation requests).
  • Through the course of these conversations, the CSR 1 will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services.


  • Handle all Banking call types, such as account balance inquiries, debit card support and Online Banking upon completion of additional call type training
  • Use problem solving skills, paired with knowledge of procedures, to identify and communicate appropriate, accurate solutions to customers
  • Perform and explain interest and product-related calculations
  • Escalate issues to management and/or second levels appropriately
  • Document case details in a thorough, accurate manner
  • Capture complaint and Voice of the Customer feedback
  • Document customer account maintenance requests for management and second level department review
  • Meet and exceed customer satisfaction Operations/Training: 15% of the time
  • Maintain familiarity with systems and applications in order to research inquiries
  • Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
  • Complete new hire as well as required soft skills and additional call type training classes
  • Complete all required eLearning classes
  • Actively participate in monthly performance meetings; meet or exceed all performance metrics.
  • Recognize and communicate the need for potential additions and/or modifications to current policies and procedures
  • Perform additional responsibilities as assigned by management


  • 1+ years of contact center and/or banking experience
  • Banking experience preferred
  • Sales experience preferred
  • High School Diploma, GED or Foreign Equivalent
  • Excellent verbal and written communication skills, as well as strong listening skills.
  • Must have good telephone technique with well-developed customer service skills.
  • Exceptional analytical and problem-solving skills and an ability to think quickly under pressure.
  • Demonstrated ability to look for ways to improve and promote quality.
  • Ability and willingness to work in a team environment.
  • Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
  • Ability and willingness to work the varying shifts including evenings and weekends.

How to Apply:  send resume and contact information to Genecee Lopez, Sourcing Specialist, at

 The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-211497
Publish Date: 14 Dec 2022

Tagged as: Contact Center Representative Banking Support