Call Quality Supervisor


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Call Quality Supervisor for a contract opening with one of our largest clients.

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Location: San Antonio, TX

Contract- 12 months

On Site

Reference Job Order #: 231268

  • Independently works on simple to medium complexity testing projects. Shares findings with senior stakeholders such as Senior Testers or Test Leads
  • Independently conducts a wide range of quality-control tests and analyzes results to ensure that the software meets or exceeds specified standards and end-user requirements
  • Interfaces with Test Lead who is responsible for providing project specific information and guidance
  • Writes user stories for simple to medium test cases based on business and end-user requirements
  • Creates test data, executes test cases, documents defects, generates test metrics, and tracks defects to resolution
  • Works with software development teams to troubleshoot, remediate issues in test and production environments
  • Documents defects and generates test metrics. Tracks defects to resolution within defined timeframe 


  • Candidates must be experienced with loan originations
  • Call center environments (4+ years)
  • call quality monitoring (3+ years)

Skills required: Nice Engage, Gridspace, Excel


Job ID: JOB-231268
Publish Date: 18 Sep 2023

Tagged as: Call Quality Supervisor