Strategic Staffing Solutions
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Call Quality Supervisor for a contract opening with one of our largest clients.
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
Location: San Antonio, TX
Contract- 12 months
Reference Job Order #: 231268
- Independently works on simple to medium complexity testing projects. Shares findings with senior stakeholders such as Senior Testers or Test Leads
- Independently conducts a wide range of quality-control tests and analyzes results to ensure that the software meets or exceeds specified standards and end-user requirements
- Interfaces with Test Lead who is responsible for providing project specific information and guidance
- Writes user stories for simple to medium test cases based on business and end-user requirements
- Creates test data, executes test cases, documents defects, generates test metrics, and tracks defects to resolution
- Works with software development teams to troubleshoot, remediate issues in test and production environments
- Documents defects and generates test metrics. Tracks defects to resolution within defined timeframe
- Candidates must be experienced with loan originations
- Call center environments (4+ years)
- call quality monitoring (3+ years)
Skills required: Nice Engage, Gridspace, Excel
Job ID: JOB-231268
Publish Date: 18 Sep 2023